Fresh care, inside & out.
Shipping & Return.
We want you to be completely happy with your purchase. This page explains how our shipping and returns work, so you know what to expect from the moment you order.
1. Eligibility
Products may be returned within 15 days of delivery, provided they are unopened and in their original condition and packaging. For hygiene and safety reasons, opened skincare products and consumed or partially consumed slimming food products cannot be returned.
2. How to Return
To start a return, contact us at info.liscioliscio@gmail.com or +60 18-966 6321 with your order details. Once your return is approved we will share the return instructions. Customers are responsible for return shipping costs, unless the item arrived damaged or faulty.
3. Refunds
Approved refunds are issued to your original payment method. Please allow 7–10 business days for the refund to be processed and to appear on your statement after we have received and inspected your returned item.
4. Delivery Options
We offer standard and express delivery through trusted couriers including DHL eCommerce, J&T Express and others, depending on your location. The available options are shown at checkout.
5. Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery location and the options you choose. The final shipping charge is shown before you confirm your order.
6. Delivery Times
Domestic orders typically arrive within 5–7 business days. International orders typically arrive within 10–15 business days. Delivery times are estimates and may vary during peak periods or due to customs processing.
7. Shipping Restrictions
At this time we do not ship outside Malaysia and Singapore. If you are located elsewhere, please contact us before placing an order.